Initial Disclosure Document & Regulatory Policy
Clear, transparent regulatory information detailing East Midland Cars Limited, our Financial Conduct Authority (FCA) permissions, credit broking status, commission arrangements, and statutory consumer rights.
FCA Regulated
Appointed Representative of Finset Limited (FRN: 987805). East Midland Cars holds FRN: 1058774.
Broker, Not Lender
We partner with Finset Limited's extensive panel of tier-one & sub-prime lenders to deliver bespoke HP & PCP terms.
Zero Broker Fees
We do not levy any direct charge or broking administration fee to retail consumers for accessing finance solutions.
ICO & UK GDPR
Certified data controller (Registration ZC152902). Transmissions are encrypted using enterprise 256-bit SSL protocols.
East Midland Cars Limited
Registered in England & Wales
Showroom & Registered Office:
Unit 38 Oswin Road, Leicester, LE3 1HR
Who We Are & Regulatory Status
This document outlines the regulatory status and services provided by East Midland Cars Limited, trading as an executive automotive retailer situated in Leicester.
Company Name: East Midland Cars Limited
Company Registration Number: 14262253 (Incorporated in England and Wales)
Registered Office & Showroom Address: Unit 38 Oswin Road, Leicester, LE3 1HR
FCA Firm Reference Number (FRN): 1058774
East Midland Cars Limited is an Introducer Appointed Representative (IAR) of Finset Limited, which is fully authorised and regulated by the Financial Conduct Authority (FCA) under Firm Reference Number 987805. As our regulatory principal, Finset Limited oversees our credit broking introductions, ensuring all actions comply with FCA handbook rules, Consumer Credit regulations, and the FCA Consumer Duty.
What Services Do We Provide?
We operate strictly as a credit broker, not a lender. We introduce retail and commercial customers seeking vehicular financing to Finset Limited and their regulated panel of high-quality motor finance lenders.
Direct route to ownership. Equal monthly repayments spread over terms from 12 to 60 months with an optional nominal option-to-purchase fee at conclusion.
Lower monthly payments deferring a guaranteed minimum future value (GMFV / balloon) to the term end, offering options to return, part-exchange, or purchase.
We do not provide financial advice or personal financial recommendations. We provide clear, objective product information to enable you to make your own informed decision regarding which finance package fits your requirements and affordability criteria.
Commission & Remuneration Disclosure
In accordance with FCA rules, CONC guidelines, and Consumer Duty requirements, East Midland Cars Limited operates on a principle of total transparency regarding business commercial relationships.
Zero Customer Surcharges: We do not charge you any upfront fee or broking retainer for our credit broking services.
Broker Commission: As a credit broker, we may receive a commission or referral fee from Finset Limited or the chosen lender should you proceed to enter into a credit agreement. This remuneration model is typically structured as a fixed sum per transaction or a fixed percentage relative to the capital amount borrowed.
Rate Discretion Prohibited: The commission we receive does not determine or artificially inflate your interest rate (APR) or the total cost of credit. Under FCA rules on discretionary commission models, we have no ability or incentive to adjust your rate to increase dealership remuneration.
Statutory Right to Request Exact Commission
Under FCA regulations, you possess the definitive right to request disclosure of the monetary amount or percentage of commission we will receive prior to concluding your credit contract. You may ask your sales representative at any point or submit a request directly in writing to sales@eastmidlandcars.co.uk.
Affordability & Credit Assessments
All credit applications are subject to status, terms, and individual creditworthiness evaluations.
When using our finance qualification tools or initial pre-approval check, a ‘soft search’ is performed. This check is visible only to you on your credit file and has zero influence on your credit scoring.
Upon submitting a formal proposal to the selected finance lender, a comprehensive credit check (hard search) will be logged on your credit profile, alongside identity, residency, and affordability verification.
Crucial Consumer Warning
Late or missed payments can lead to severe consequences for your credit profile, make obtaining future credit more costly or inaccessible, and could ultimately result in the repossession of the vehicle. Only commit to finance agreements you can comfortably afford throughout the term.
Data Protection & Privacy (ICO: ZC152902)
East Midland Cars Limited is formally registered with the Information Commissioner’s Office (ICO) under Registration Reference ZC152902. We process customer personal data in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Encrypted Infrastructure
All customer application records, financial documentation, and proof of address data transmitted via our web forms utilize 256-bit SSL certificate security protocols.
Restricted Data Sharing
We only disclose personal data to Finset Limited and their regulated panel of lenders for the express purpose of evaluating eligibility and underwriting finance contracts. We will never monetize or sell personal data to non-affiliated marketing entities.
Treating Customers Fairly & Vulnerable Customers
East Midland Cars Limited is dedicated to upholding the FCA’s Consumer Duty and longstanding Treating Customers Fairly (TCF) imperatives. Our core commitment is to ensure good financial and retail outcomes for all consumers across every stage of the automotive acquisition cycle.
We acknowledge that personal circumstances—such as health issues, bereavement, financial fragility, or language barriers—may affect a customer’s decision-making process. If you require tailored communication formats (such as large font, translated summaries, or a designated third-party representative present), please inform our team so we can adapt our service appropriately.
Complaints Procedure & Dispute Resolution
Our objective is consistently exceptional service. However, if any aspect of our vehicle sale or credit broking arrangement fails to meet your expectations, we maintain a formalized, transparent dispute resolution process.
How to Lodge a Complaint
East Midland Cars Limited
Unit 38 Oswin Road
Leicester, LE3 1HR
07538 000250
Mon-Sat 09:00 - 18:00
Resolution Milestones
Financial Ombudsman Service (FOS)
If your complaint concerns regulated credit broking activities and we cannot reach an agreeable resolution within 8 weeks, or if you remain dissatisfied with our final outcome, you possess the statutory right to refer the matter free of charge to the Financial Ombudsman Service within 6 months of our final notice.
The Financial Ombudsman Service
Exchange Tower, Harbour Exchange, London, E14 9SR